Return Policy

We’d like to make returning books as simple as possible, so we’d be grateful if you followed these guidelines:

  1. DO NOT STAMP or BARCODE any books until you’re absolutely certain that you’ll be keeping them. Returned items must be unmarked to receive a full credit.
  2. Please call us (1-800-995-5283 or 604-988-1055) before you return anything. If we’ve made a mistake, we’ll arrange to have the items picked up.
  3. Problems and errors including shortages, overages, damaged or incorrect items must be claimed within 10 school days of delivery. Note that this two-week period covers you on deliveries made during the summer and other holidays. Regular overstock returns must be claimed within 20 school days (1 month) from delivery.
  4. Novels and special orders are generally not returnable. If we are able to accept returns on novels or items that we’ve special ordered for you, a re-stocking fee may apply.
  5. Please pack the books securely so that they don’t get damaged during the return shipping. If we can’t return them in an undamaged condition to the publisher, we won’t be able to issue you a return credit.
  6. Please send returns to:

    Returns Department
    Western Campus Resources
    1114 3rd Street East
    North Vancouver, B.C. V7J 1B8

  7. This policy applies only to purchases made by schools or other institutional customers. Purchases made by individuals are not returnable.

Thank you for your cooperation.