What is an ISBN?
An ISBN (International Standard Book Number) is a unique identifier assigned to books to make them easier to distinguish. It is a 13-digit (or 10-digit) number that helps differentiate one book or edition from another, providing essential details such as publisher, title, edition, and format.
The ISBN can typically be found printed on the back cover of a book, or inside of the book on the copyright page.
It is very important that you use the correct ISBN when ordering your school’s books to ensure that we are quoting on the correct edition.
What kind of resources do you supply?
We offer a wide range of educational resources including, but not limited to:
– Student Textbooks (including out of print and hard to find books) in both used and brand-new condition
– Workbook, Study Guides, and Lab Manuals
– Teacher’s Resources (Teacher’s Editions, Blackline Masters, Audio CD Programs, Test Banks, etc.)
– Reference books such as dictionaries, thesauri, and atlases
– Novels, in both used and brand-new condition
– Our exclusive lines of Math, Biology, Chemistry, and Physics Study Guide’s written by local authors and retired teachersGST/HST on books.
In B.C., books are taxed at 5% GST, but not PST. GST is applied on the total order amount, including shipping. If your order qualifies for free freight, then the GST on freight is waived.
In other Canadian provinces, we charge 5% GST, or applicable HST in certain regions.
No tax is applied to international orders shipping abroad, but taxes are collected for orders not shipped internationally.
For more details on tax rates, please refer to our full policy.
How can I contact you?
You can reach us toll-free at 1-800-995-5283 or at (604)988-1055. Alternatively, you can email us at [email protected] or visit our contact us page for further details. We are here to support you with your learning resources needs!
What are your hours of operation?
Western Campus Resources is open Monday through Friday from 8:00 AM to 4:00 PM PST. We are closed on weekends and holidays.
Where are you located and do you accept walk-in customers?
We are located in North Vancouver, British Columbia.
As Western Campus does not have a store or showroom, we are not able to accommodate shoppers. If you are a student or parent and know exactly which book(s) you require, you are welcome to call and arrange a pickup. We encourage orders through our website which can be shipped via Canpar, Canada Post, or Purolator.
How do I create an account? Do I need an account to place an order?
To create an account, simply visit our website and select the “Login/Register” button. After that, select the “Register Now” button. You will need to provide some basic information. Creating an account will allow you to see our pricing, save information, place orders and request quotes.
I can’t see pricing on the website.
Our website displays pricing when customers are logged in. Additionally, due to the large number of titles in our database, our prices may not always be fully up-to-date. If you’re logged in and still cannot see pricing, please reach out to us for further assistance.
All prices listed on our website are subject to change. To receive a formal quote, simply add your desired items to your shopping cart and select the “Email Quote” option during the checkout process. We will get back to you quickly, during business hours.
Don’t have an account? No problem! Reach out to us via phone (604)988-1055 or email [email protected] and we would be happy to provide you with a quote.What should I do if I forgot my password?
If you’ve forgotten your password, simply select the “Forgot Password” button on the login page. Enter the email address associated with your account and we’ll send you instructions on how to reset it. Follow the steps provided in the email to create a new password and regain access to your account. If you require further assistance, contact us.
What payment methods do you accept?
We accept a variety of payment methods including: Credit Cards (Visa and MasterCard), e-transfer and EFT Payment. While we happily accept credit card payment, we do charge a 1.5% processing fee on credit card orders.
For specific payment details or alternative methods, please contact us directly.
Can I use your website to request a quote, before placing an order?
Absolutely! To request a quote, simply log in to your account on our website. Add the books and quantities needed to your cart, then click on your cart. Instead of selecting “Proceed to Checkout” select the “Email Quote” option. We’ll review your request and send you a formal quote shortly.
If you need any assistance along the way, do not hesitate to reach out!
Do you ship internationally?
Yes, we do ship internationally! We also serve international schools across the world that use the Canadian curriculum. For international orders, we suggest contacting us and requesting a quote. We will provide a quote, with details on international shipping.
What is your return and/or refund policy?
We offer returns within 30 days from delivery, depending on the product. Items must be in their original condition and cannot be stamped or barcoded. Some products, such as novels and special orders, are not eligible for return. We require contacting us prior to returning items. Please ensure that returns are securely packaged to avoid damage. Freight will not be reimbursed.
For more information, please visit our return policy page or contact us directly.
Do you buy old books?
Yes! Our popular buyback program is designed to boost your school’s budget! We purchase or consign thousands of titles. If your school has books they are no longer using, taking up space in your bookroom, please contact us. We will advise whether your books are being accepted through our buyback program. We even cover the shipping costs, so there is no cost to you! You can either submit your surplus titles using our online form, contact your sales rep, or contact us by email or phone! Let us help you unlock the hidden value in your bookroom!
I have lots of books in my bookroom. Can I set up a buyback appointment?
We’d be happy to arrange a buyback appointment with you! Depending on your location, we can visit your school to assess your bookroom in-person. If an in-person visit isn’t possible, we can also schedule a virtual meeting via phone. Let us know what works best!
Do you offer discounts to schools?
In short, yes, we do! We offer several discounts to school. We provide a 35% discount off of publishers list prices on most new English novels. We also offer deep discounts on used books, allowing schools to save up to 75%. Additionally, schools can receive discounts on new books, based off of publishers’ list prices. Contact us for details and to see how we can help you save!
I don’t know which books I need – can you recommend options for my classroom?
Absolutely! We can help recommend books tailored to your classroom needs. Simply contact us with details about your grade level and subject and we’ll suggest options that fit. Whether you’re looking for textbooks, workbooks, or supplementary materials, we’re happy to assist in finding the right resources for your classroom!
You can also visit the “Browse by Curriculum” section on our website, which offers suggestions on titles that are currently popular in Canadian classrooms.
Used workbooks? How can consumable workbooks be sold as “used”?
We don’t sell workbooks that have been truly “used” by students. The “used” workbooks we sell may have some minor shelf wear or a school stamp or barcode that our quality control team have removed, but they have not been “used” by students, and contain no markings on the inside pages. Our “used” workbooks offer great value for schools. As with all books we sell, our “used” workbooks are guaranteed for quality by Western Campus! If you are unhappy with the condition of your used workbooks, please reach out to us and we will issue a replacement or a refund.
